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Shipping: The standard shipping carrier is UPS (United Parcel Service) and the standard shipping service is UPS Ground. Shipping rates are $9.95 for the first collar and $4.95 for additional quantities (per additional quantity). Quoted shipping rates are for the 48 contiguous United States. Contact us for a shipping quote to Alaska or Hawaii. We presently do not ship outside of the U.S.A. $25 Purchase Incentive / Rebate: To redeem one of our $25 purchase incentive rebates you may use our online submission form, or email us with the following information: your name, the item purchased, date of purchase, and serial # (if available). Your rebate will be processed in 24-48 hours and a confirmation email will be sent to the email address you provide, however, funds will not be issued until the 30-day no risk trial period expires. Funds can be issued via PayPal transfer or a Company Check. Company check will be issued unless you indicate you would prefer PayPal - you must have a valid PayPal account in order to receive funds via PayPal. This rebate is not available if product is returned. Please contact us if you have any questions. Order Fulfillment: Most orders ship within 24 hours. Special Shipping Requests: We are able to meet most special shipping requests with advanced notice. Please contact us prior to placing your order. Customer Care: We want to provide our customers superb customer care. Please feel free to email us any questions or suggestions or special requests you may have regarding our products and/or our store. Comments: Your experience here at The Dog Training Collar Shop is important to us - please feel free to e-mail us any comments you feel would make our site better or a brief testimonial regarding your experience here! Affiliate Program: We offer an affiliate program for individuals who have appropriate business credentials as part of our core marketing strategy. If you are doing business as a DBA or LLC or Inc.'d and are interested in reselling Dog Training Collars, please contact us for more information. Sales Tax: We are required by law to collect sales tax on orders with a shipping destination in the State of Texas. No other sales tax is collected for any other state. Return Policy: ALL items sold on our website are covered by our 30-Day, 100% Satisfaction Guarantee. If you are not satisfied with your purchase for any reason, we simply ask that your follow a few simple guidelines in the return of your product for a full refund (return shipping costs not covered). Email us or visit our Return Authorization page to submit a return. All returns require a "Return Authorization" tracking number from us. The sole purpose of the return authorization number is simply for tracking purposes. Upon submission of the form on our website or receipt of an email from you, we will contact you with the RA # and also provide additional shipping instructions at that time. We are always available to answer your questions by email or by phone at (866) 371-0687 (toll-free). Unlike other e-commerce sites, there are no restocking fees associated with returns, but it is important that your follow our instructions for return in order for you to receive a timely refund for your return. Again, we are readily available by email or by phone to answer your questions and guide you through the process if necessary. Please note that any items must be returned with all original materials included at receipt of product and all of the original packaging in order to receive a full refund. About Us: Find out more about us here. |